Help!

[geremi142]

I took out my old sim card and replaced it with the public mobile sim card I received. 

I thought everything was well and my phone number would be ported from my previous provider to public, but I 

recently got a message from public that my number couldn't be transferred, and they assigned a new phone number to my phone. What should I do now? I still have my old sim card and tried switching back, but that doesn't seem to solve anything.. 

[Yummy]

You have to confirm first if your old number is portable to PM:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

[Handy1]

@geremi142  Does your old SIM card still work ? If so call the porting  team and ask them to re trigger the port request for you leaving that sim in phone to reply YES to the confirmation text to port