01-23-2024 01:16 PM
Hi, I've just moved into a new area and am finding the coverage to be terrible in my building. I've turned off autopay but would like to cancel my account asap and get a refund. Can you help?
01-24-2024 12:43 PM - edited 01-24-2024 12:45 PM
Agent=CS_Agent (Customer service agent) formally known as Moderator.
You can only DM an agent as noted by others.
01-23-2024 09:02 PM
Agent ? how in the world can you speak to an agent ???
01-23-2024 08:57 PM
I'd also like to end my subscription because I'm locked out of my account and have spent hours and hours and most of today as well trying to get back in or find a solution, I'm so fed up with Public's inaccessibility that I want to quit...here's the kicker I can't quit because I can't get into my account ...wow they've got it all figured out...
01-23-2024 01:21 PM - edited 01-23-2024 01:23 PM
Unfortunately, PM is a prepaid service so normally there are no refunds.
To cancel service, you have 2 options.
- port your number to another carrier.
- disable AutoPay and it will cancel after 90 days.
You can try your luck for a refund but no guarantee by contacting a CS_Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Also check the Telus/Koodo/ PM coverage map in your area:
01-23-2024 01:18 PM
Hi @poor_connection turning off Autopay is all you need to do
PM would not renew your account after you turned off autopay and your service will be suspended at the end of this current cycle, your account will also be closed 90 days after
Sorry, PM is prepaid carrier and therefore won't issue refund.
Another thing, if you want to keep your phone number, start a new account with another carrier and ask for number porting before the end of current cycle (account have to be active for number to port out)
01-23-2024 01:17 PM - edited 01-23-2024 01:18 PM
Go to Payments
Click on Manage Subscription
Toggle off Subscribed
That should Unsubscribe you but I would still recommend to remove autopay, ask agent to remove your credit card info and report phone lost/stolen.
You will not get refund as PM is pre-paid service.