Help with account

[Ashleyhelena]

Hi 

my account won’t log me in it’s saying unauthorized login attempt I’ve changed my password and all. I’m trying to add a top up card to my account and obviously without access to my account it won’t accept the payment voucher. 

and I can’t dial *611 because for whatever reason it won’t put the call threw it just ends as soon as I hit the call button..

can someone help me please I’ve been dealing with this for a week. And I’m getting beyond frustrated….

[Sansan]

Ok  just have to wait for their response. Sometimes they respond with 30 minutes,  but lately 😕...

[Ashleyhelena]

When I call and enter my number it says sorry we’re unable to to assist please go to our website. I’ve sent a few private messages and submitted tickets with no response!

thanks for your help though 😊

[Sansan · Accepted solution]

@Ashleyhelena  If you have access to another phone, you can call 1855- 4public. It should allow you access this way.

Since you can't log into your account, click on the link below to send a private message to  public mobile for assistance with logging in.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437