Help!!! SIM card has been hacked and swaped!!

[xu1jia2qi3]

Need help!! my sim card has been swaped and hacked by someone!!how can i fixed it . i submit a ticket but it will cost 48 hours!!

[kb_mv]

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@xu1jia2qi3 wrote:

thank you ! i will contact moderator 

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@xu1jia2qi3 

How to Open a Ticket / Contact Moderators

1. Click Chat Bubble and type "Open Ticket"

2. Click "Contact PM Support"

3. Select "Account Specific Question"

4. Click "No, I Need A Human Now"

5. Select the link "Click Here To Submit A Ticket"

6. This opens a new window. Log in with Community Account NOT your self serve. Follow prompts.

[Anonymous]

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@xu1jia2qi3 wrote:

but what should i do next after suspend. Does PM send me a new sim card? or i just need to buy a new one?

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Don't dally. Protect your money first.

Then you come back here and contact the moderators to have them re-instate your original SIM. Or buy a new SIM and use the Change SIM function to switch to the new SIM and then Resume Service.

[xu1jia2qi3]

thank you ! i will contact moderator 

[kb_mv]

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@xu1jia2qi3 wrote:

thank you ! they did change my paypal password.  good thing is i never use Paypal and there is no money 

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@xu1jia2qi3 Once your other accounts are secured you have 2 options.

1. Wait for a moderator to fix it and put your old sim card number back on your account; or

2. Go buy a new sim (DO NOT ACTIVATE IT!) and select change sim in your account to add the new one. Then ask PM for a credit to cover the cost.

[Anonymous]

 @kb_mv : We're both right. I thought it just said Resume. Yes Service is there.

[xu1jia2qi3]

but what should i do next after suspend. Does PM send me a new sim card? or i just need to buy a new one?

[kb_mv]

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@Anonymous wrote:

 @kb_mv : iirc it used to just say Resume. Does it now say Restore Service?

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@Anonymous You are correct! Resume Service. I will correct that, thanks.

[xu1jia2qi3]

thank you ! they did change my paypal password.  good thing is i never use Paypal and there is no money 

[Anonymous]

 @kb_mv : iirc it used to just say Resume. Does it now say Restore Service?

[kb_mv · Accepted solution]

@xu1jia2qi3 Go into your self serve and suspend your service to start.

To suspend or stop your service, sign into your self serve account and follow below;

Then change the password and security question on your account. Then check any accounts that use your phone number for 2FA and password resets.

[Anonymous]

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@xu1jia2qi3 wrote:

Need help!! my sim card has been swaped and hacked by someone!!how can i fixed it . i submit a ticket but it will cost 48 hours!!

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If you can login to your account then click Plans & Add-ons and click Lost/stolen to Suspend your services. Then change the password. Then go to your email address that you use here and change it's password just in case. Then run around to all your financial logins to make sure nothing is missing. The usual target is Paypal. Hurry.