07-19-2023 03:42 PM
I subscribed today, and am having problems signing into / activating my account and I need some help. I'm getting an "unknown request failure" message; I am not able to submit a "help ticket" ; there is an indication that a sign-in authentication code is being sent to my phone, but I don't get any messages. I need to chat with someone to help me activate my account... how do I do this?
Bruce
07-19-2023 03:52 PM
... I was using both my computer as well as my phone to work through things. I'm not sure if that was the problem or not, however...
07-19-2023 03:49 PM
Thank you for posting with that update and I'm able to get into my account now as well @Priority
07-19-2023 03:47 PM - edited 07-19-2023 03:47 PM
Try again now, the issue appears to have been corrected and resolved.
Just refresh your website.
07-19-2023 03:45 PM
Many of us are having the same problems and public has posted that they are working on it which you can read about at this link.
07-19-2023 03:45 PM
@WBK There’s issue with signing in right now website down official announcement here
but if you need support here how to submit a ticket
message support directly
while your already here and logged in the community you can send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-19-2023 03:44 PM - edited 07-19-2023 03:45 PM
At what part of the Activation is the process failing? Also are you using the Mobile App or Website for the Activation?
I'm about to do two Activations and this is my worry..
Edit: I see it's failing at the 2FA Code, that's a common issue so I don't think that's a part of the system outage right now. I'll update back and let you know if mine works within an hour or so.