Having phone connection issues

[Warde]

My account was suspended, a payment was made, however it still does not work. How do I make it work again?

[softech]

@Warde   I guess you are close.  Power off the phone for a minute.  Reboot and try again.

[esjliv · Accepted solution]

---

@Warde wrote:

Yes, I already went through the reactivate plan option. It says my Account Status is Active

---

@Warde 

Status Active - Check.

Do you have any services at all? Calling/texting/Data?

Have you tried the other trouble shooting tips?

Can you try your SIM into another compatible Public Mobile device?

Not sure if you are using a new or new to you phone, even if you are not, check anyway if your phone is blacklisted:

https://www.devicecheck.ca/check-status-device-canada/

If still no service, after other suggestions, I would ask the Moderators to check your account / SIM card.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

[Warde]

Yes, I already went through the reactivate plan option. It says my Account Status is Active

[esjliv]

---

@Warde wrote:

My account was suspended, a payment was made, however it still does not work. How do I make it work again?

---

@Warde 

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

If still issues, try adding an addition $1 to your Available Funds, then Reboot.

1. Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)
2. Go to “Plan and Add-Ons” TAB
3. Select "Lost/Stolen Phone" TAB
4. Select "Suspend Service" BUTTON
5. Then, Select Resume/Reactivate Service
6. Reboot your phone.

[softech]

---

@Warde wrote:

My account was suspended, a payment was made, however it still does not work. How do I make it work again?

---

@Warde  When you are at Self-Serve, do you see the button to Reactivate Current Plan?  click that, then reboot the phone..