Having Issues logging into my public moblie account on my iphone

[StephCVine]

Whenever I attempt to log into my account on my iphone, I am prompted to enter the 6 digit code received by sms and immediately after entering the 6 digit code the login page returns to the login state without proceeding.

Any ideas how to login into my account?

[AK32]

That is strange, sometimes when im prompted to enter the 6 digit code that i receive via text, i select for it to autofill from sms but it doesnt fill correct (only happens on public mobile for me). So i have to manually write the 6 digit code. Have you double checked you are entering the code correctly?
If yes and still not working, i would reach out to a customer service agent which you can do here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

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@StephCVine wrote:

I have tried this with no success 

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Dial 611 with your cell to hear current plan status.

[Handy1]

@StephCVine  Try with new browser window and try incognito mode / private mode or try the PM app instead if you been using website 

[StephCVine]

I have tried this with no success 

[StephCVine]

Nothing is displayed after entering the code

[hairbag1]

@StephCVine 

try to cycle phone OFF, then On again and then retry PM log in.

[Handy1]

@StephCVine  When trying to log in do you see option says “didn’t get code “ ? Tap it and you should have option to send code to email instead . If still no luck get support to help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437