Haven't received my SIM

[pbigattini]

I ordered the SIM card on March 2nd and it still hasn't come. 

[adamnor]

Haven't received my SIM

[Dunkman]

@pbigattini 

Today is the 10th business day.  March 2 was a Saturday, so the order was not processed until early the following week.  Hopefully, it might even arrive today.  Via Canada post. NO tracking unfortunately. 

As mentioned, you can contact customer service agent.  If you need SIM right away, you can purchase a SIM card at a physical corporate Koodo and Telus store.  Keep your receipt and CSA should reimburse you for the cost of the SIM card.  PM can resent the SIM card, but it can take another 10 business days.  Amazon also offers Prime shipping and often at a cost of $5.  

[Phil_Adelphus]

@pbigattini  Sim card delivery can take from a few days to 3 weeks but since it's been 10 business days since you ordered you can ask customer service for the status of your order. Use the chat message icon bottom right of this page.  If that isn't working then send a private message to support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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