Haven’t received SIM card after 2 weeks — Can I buy one in store to activate service?

[Jozeph]

I ordered a SIM card online two weeks ago, but I still haven’t received it. I urgently need to activate the service, and I’m wondering: is it possible to just go to a physical store, buy a SIM card there, and use it to activate the service associated with my original online order?

[Chalupa_Batman]

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@Jozeph wrote:

I ordered a SIM card online two weeks ago, but I still haven’t received it. I urgently need to activate the service, and I’m wondering: is it possible to just go to a physical store, buy a SIM card there, and use it to activate the service associated with my original online order?

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Hello @Jozeph 

It can take up to 3 weeks by Canada Post.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

[slusagm]

Yes, possible to pick up from Telus or Koodo stores close to you.  Ask PM and they can arrange .  

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
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