HI have truble to login in my account

[Roykaz]

I have trouble to login my account 

[Dunkman]

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@Roykaz wrote:

how can I speak to a customer service person 

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@Roykaz 

Unfortunately, with Public mobile, you can't speak to any live person.  There is no live chat feature also.  

All customer service agent interactions is done via private messaging system.  It takes 1-2 hours for typical response times. 

Community members here on the forum are customers like yourself.  We have no access to your account.  We can only provide support and trouble shooting advice.  Often our advice will help solve issues without the involvement of CSAs.  

If you want to contact CSA, follow instructions from the first post.  

[Handy1]

@Roykaz  Here’s how to get support 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Roykaz there is no number to call to speak to agent 

you have to submit ticket as advised above 

[Roykaz]

how can I speak to a customer service person 

[Dunkman]

@Roykaz 

What issues are you having specifically?  Using the website versus PM app?

If website, might want to try clear cache first, incognito mode or a different web browser.  You could also try to login via the App.  The website has caching issues. 

[hTideGnow]

hi @Roykaz 

did you try using Forgot Password help on the login page?

if that does not work, support agent can help.   You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage