HELP

[coralleeschober]

Seriously, how do I contact someone? I received a sim card yesterday and when I try to activate is says the number is invalid. The bot does not help nor will the chat.

I also keep getting locked out of my account and have to constantly reset my password.

Why is this so difficult?  How do I return this sim card and get a new one? how do I activate this card? How do I speak with a human being?

[Gabejohn96]

I can help you, what are you stuck with? 

[JoyLuck]

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@coralleeschober wrote:

I'm trying to activate a new sim card

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Use the new online chat for activations:

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

[coralleeschober]

I'm trying to activate a new sim card

[Staliger]

@coralleeschober Contact moderators through clicking on ? on bottom right of the page and following directions (contact human) OR directly through the private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dunkman]

@coralleeschober 

The website can be finicky.  You can try a different web browser, clearing cache or incognito mode.  Chrome incognito works well with this site.  Also, give some time in between attempts.  

If you really need to contact customer service, you will need to get moderator help.  It takes time for response.  If you can't get the robot to submit a ticket for moderator help, you can private message the moderator team.  

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Triguy]

 Contact the moderators directly through private message here 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Is your phone unlocked ?

[gblackma]

@coralleeschober What are you trying to do?  Are you trying to change your SIM card from within your self service account or activate a new SIM card? Thanks.

[hairbag1 · Accepted solution]

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@coralleeschober wrote:

Seriously, how do I contact someone? I received a sim card yesterday and when I try to activate is says the number is invalid. The bot does not help nor will the chat.

I also keep getting locked out of my account and have to constantly reset my password.

Why is this so difficult?  How do I return this sim card and get a new one? how do I activate this card? How do I speak with a human being?

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Try a different web browser in an hour. Clear the cache files and use incognito mode. See if waiting for an hour and then try again.