HELP applying promo code

[cmarin]

Hi! I need help. My husband and I just signed for PM yesterday evening and this morning I just saw this offer: 12MONTHS2GB. I had tried putting in a promo code yesterday (not the same code but for the same type of deal) that did not work and now I cannot change anything. HELP? 

[hTideGnow]

HI @cmarin   It will work.  Just make sure you check the Community inbox , the envelope icon on top right.  

They will communicate you with you there

[Yummy]

You can try persuading agent to apply New promo code since you signed u just one day earlier.

[cmarin]

Thank you I tried that but the link to submit a ticket AND the link to moderators NEVER works for me... been trying for a few hrs.

[hTideGnow · Accepted solution]

HI @cmarin  PM support are usually reasonable and they can still honour it.  Open a ticket and ask:

Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. type: Contact CS Agent
2. Click "Contact Us"
3. Click "Other"
4. Click "Click here to submit a ticket"
5. you will then direct to another page to open ticket.
   
   After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437