07-22-2016 06:20 PM - edited 01-04-2022 02:52 PM
07-22-2016 10:13 PM
07-22-2016 07:49 PM
@JaK hey just fyi it shows Kaila is retired now so don't think she can help anymore
Anyone know for sure what powers are retained after retirement?
07-22-2016 07:48 PM
It sounds like port in process was initiated but account not activated (did you even get to add funds?)
You will need a mod to fix this
07-22-2016 07:38 PM
Definitely a mess. It is unusual for both the PM and old carrier sim to be inactive. Usually, you can make outgoing calls with PM and incoming continues with Koodo until the port completes.
You will likely need to send a moderator some information by private message. If unfamiliar with this feature, you can review it here: Private Messages - viewing and creating. It will speed things along if you can check in from time during "Ontario business hours" tomorrow.
Meanwhile, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.
Good luck.
07-22-2016 06:40 PM
Hi @felicia07
Sorry to hear you are having so much trouble getting set up with Public Mobile. These sound like the kind of issues that one of the community moderators can likely help you with, one should be back online tomorrow morning. @Kalla_A, @Mary_M, @Shazia_K can you help?
(The Koodo account cancellation sounds like the result of a number port, if you requested your Koodo number be ported over to PM then it is normal for Koodo to cancel your account as part of the process.)