Transfer

[Shelbyguillas]

Did it work for you? I’m in the same boat 🫣

[hTideGnow]

hi @Shelbyguillas 

if you have opened a ticket, please check the inbox for agent's reply

and yes, it is the same Koodo team that will assist PM's porting issue (Telus owns both Koodo and Public Mobile).   it is true some new agents do not aware of the arrangement and thought they cannot help

[Shelbyguillas]

I have an open ticket yes. I also have 3 people sending me different numbers for the same thing (portering) and it’s very confusing, also the Koodo people literally said “uhh mam this is Koodo we have nothing to do with public mobile, when I called” 🫠

[hTideGnow]

hi @Shelbyguillas 

have you opened a ticket with PM using private message ?  Please use the link provided by Oracle above

[softech]

@Shelbyguillas 

we have sent you the correct number.  As said in my private message, Koodo team helps PM issue too.

and I have already suggested above and in the message I sent you that if you cannot get the help from the phone number I sent you , you will have to open ticket with PM CS agent

please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

[Shelbyguillas]

I missed the text for Portering my number from Roger’s. My account is still active with Roger’s, I have all the information, the number this company sent me was Koodo and they will not help me. 
this is the exact text they sent and the 1844 number sent me to Koodo!

Public Mobile msg: You have requested to move your phone number to Public Mobile. A message was sent earlier to authorize the number transfer. We have not received your response. To reinitiate the request, please reply '1' to this text and a NEW message will be sent to authorize the number transfer. Please call #-###-###-#### if you need more help.

[Shelbyguillas]

Essentially I didn’t click yes in time when I tried to porter my number to my phone, same phone just new company 

[Chalupa_Batman]

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@Shelbyguillas wrote:

It’s still open I didn’t click the yes button in time! How do I fix it 😭

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Please read @softech information they wrote. Your answers are all there. 

[Shelbyguillas]

It’s still open I didn’t click the yes button in time! How do I fix it 😭

[BKNS27]

@Shelbyguillas 

More detail please.

Are you porting out or into PM?

Your old account must be active to port out.

Or do you mean transferring account from your old phone to new phone? Download the PM app on the new phone login to your account and purchase a new eSIM on the new phone. If you are using a SIM, just pop it out of the old phone and into the new phone and reboot your phone.

[softech]

@Shelbyguillas 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.