HELP ASAP: Can't receive calls

[tiamarie]

Public Mobile is having issues porting my phone number from Bell. I can text, use data, and make outgoing calls, but can't receive calls. I really need this fixed asap as I'll be on call for work this Wednesday and obviously need a way for my boss to call me.

Thanks in advance.

[Rockdaddy22]

You should probably start a new thread

[Luddite]

While a port in progresses you continue to receive calls on your old carrier. If it takes longer than 2 hours, or your old SIM no longer works and you cannot receive calls, the port in has hung up. 

If your port in has been delayed a moderator will clear it tomorrow.

Just FYI, landlines and voip transfers can take a week or so.

[imateachertoo]

Might want to check to make sure you don't have any call forwarding features or straight to voice mail enabled... (if your phone has/had these capabilities;)

If you can already make calls and send texts doesn't sound like a porting issue... but I'm no expert on that...

cheers and Good luck.

I'm sure PM will get it fixed up... they've been pretty good. so far I've had no big problems at all once I got things figured out. 

[Rockdaddy22]

I'm loving this late night service 🙂

[Saray_O · Accepted solution]

Hi @tiamarie, 

I'm sorry to hear that. How long ago did you initiate your port? It usually takes 30 minutes to 2 hours for a port request to be completed. 

If it's been more than 2 hours, could you send me a private number with this info?

- Public Mobile SIM card number

- Bell phone number that you want to port

- Bell account number

I will look into it! Thank you 🙂 

**Edit: I'm leaving the office in 5 minutes and will be back tomorrow at noon (Eastern Time). If you need help with your port, contact @Shazia_K or @Mary_M with this info and they will assist you in the morning!