Grandfathered 12 Day Plan @ 12GB now charging me $246 instead of $120?

[Francis_C]

I just signed in my account today and notice what used to be $120 is now $246? it's more than double

Is this a mistake?

[Timer]

@hTideGnow 

if price or days it's the glitch in the new system an issue and not really will be charges that amount,

as you know very soon everything will be fix it.

[hTideGnow]

Hi @Timer 

but yours is just the wordings 30 days or 90 days.. not the price.  

OP is talking about the price

[Timer]

@Francis_C 

the glitch in the system there is a new design for your account it is affecting,,and i have this issue with plan from 90 day to 30 day and after a week ago then is fix it to 90 day,
but tried give sometime is will be update, don't worry.

[softech]

@Francis_C   The plan price didn't change.  

According to the post:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Grandfathered-Fall-2016-plan-changed/m-p/...

"This plan has displayed this way for years. It then have the Fall Promo Discount applied to it to bring it down to $120."

[RossN]

@Francis_C yes there is an issue on the new sight  the new upgrades are the cause of the problem it should clear up soon what does it say if you dial *611 ? if you are concerned 

contact customer service.

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[hTideGnow · Accepted solution]

HI @Francis_C   that is the price tag of the plan, but you will get a credit to offset the difference

You will see an credit entry like this in the transaction

Fall 2016 Promo/Offre de l’automne 2016                                                        $126.00