Google Messages MMS not working

[Lirwinjr]

• When I receive a group message it only shows the sender and I get a error message saying "some messages not downloaded in messages". In the person's message there is a download symbol that when checked does nothing.

[Ben98]

Any idea how to do this if the phone has an eSim?

[Lirwinjr]

Just to let everyone know I think it is resolved now. It appears to have been an APN issue on my new phone. Here is what I did to resolve the problem... along with a few suggestions from a CS_Agent.

I put my SIM back in my old phone wrote down the old APN settings and then updated my new phone with those values I then put the SIM back in my new phone along with a restart and this morning it appears to have resolved this issue.

[Phil_Adelphus]

@Lirwinjr   I used to get something like that on my Android phone when I didn't have cellular data turned on.  You have MMS enabled in settings?  What phone do you have, in case it's one that needs the APN updated.  Did this problem start recently?

[will13am]

@Lirwinjr , are you having issues enabling RCS?  Try these troubleshooting steps.

https://support.google.com/messages/answer/9363493?hl=en#zippy=

[RavingRaven]

@Lirwinjr 

Is your mobile data enabled? Have you run out of data? Can you connect to the internet?