Going in circles

[Alexis17]

I subscribed requesting to use an eSIM. The eSIM Ian compatible with my iPhone X. So I ordered a SIM card online.

now I am trying to activate it my get getting the ring around asking me to sign in over and over with no option to do anything else. I cannot get to “My Account”. 
I am fed up, been trying to connect for 3 nights. I do have a username and password.

[Alexis17]

I need customer support to turn back the activation process so that I can choose SIM card and not eSIM. How do I do that?

[Chalupa_Batman]

Hi @Alexis17 If you've already signed up for the new EverSafe ID, then I'd try logging in using a PC. And if you've tried that already, then I'd suggest going into your browser settings, enter the word cache into the search and once you find it, clear it. Then close the browser and re open it and try again. Sometimes this website has cache issues. Once it's clean it usually works again. 

[hairbag1]

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@Alexis17 wrote:

Yes created and using the PM app on my daughter’s phone. Still going in circles.

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Use this link to message the CSA for their assistance....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Alexis17]

Yes created and using the PM app on my daughter’s phone. Still going in circles.

[hairbag1]

@Alexis17 

it's required to activate the account using the PM app.

Have you created the required Eversafe cred's yet ?