Getting charged for 3G

[MaryBlanchard]

I previously had an old Samsung phone. I received a message saying I would be charged for 3G. I switched to an iPhone XR and it’s connected to LTE. However my last bill and next bill continues the extra $5 3G charge. I also tried resetting network settings. I think it’s something on the public mobile end. I’d like my bill to be fixed and if possible get a credit for the change from last month as my phone was already updated by then. Thanks for any help you can provide 

[hTideGnow]

hi @breizangelik 

Yes, PM support will reimburse that

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[BKNS27]

@breizangelik 

Your Samsung S25 should be VoLTE compatible so contact a CS_Agent for a credit.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[breizangelik]

I got charged the same yesterday!

I have a Samsung S25 that i bought new last January (2026), i don't use the 3G network but the 5G... this 5$ extra charge is theft !! how can i get reimbursed??? Thank you

[Dunkman]

@MaryBlanchard 

From my understanding, the extra $5 charge for using 3G networks started on June 15.  The list of IME phones is loaded up to PM network once per month. It is possible that your iPhone XR IME has not been updated to PM system.  Once it is updated, you should not see the $5 charge. 

The CSA agent should reimburse you the $5 for this month. Hopefully, you will not be charged next cycle. 

[BKNS27]

@MaryBlanchard 

Your iPhone XR should be VoLTE compatible to make and receive calls so you shouldn’t have gotten a notice from PM. It could be an error.

To be sure, enter your IMEI of your iPhone XR to see if it is compatible on PM.

https://www.publicmobile.ca/en/get-help/articles/volte 

[Chalupa_Batman]

---

@MaryBlanchard wrote:

I previously had an old Samsung phone. I received a message saying I would be charged for 3G. I switched to an iPhone XR and it’s connected to LTE. However my last bill and next bill continues the extra $5 3G charge. I also tried resetting network settings. I think it’s something on the public mobile end. I’d like my bill to be fixed and if possible get a credit for the change from last month as my phone was already updated by then. Thanks for any help you can provide 

---

The iPhone XR is 4G LTE. There should be no reason for this extra fee. Contact Customer Service.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.