Getting billed, but no service.

[Paulym001]

Hello Service Agent,

I hope you can help me.  On May 28, 2024 I switched my cell service provider to Public Mobile.  However, after 8 days of no service, on June 4th I switched back to my previous service provider.   I was billed by Public Mobile $38.42 on May 28th, and then again $39.10 on June 27th.  As stated, I have had absolutely NO SERVICE provided to me by Public Mobile.  I am writing to respectfully  request that all billing be stopped immediately, AND I am also requesting that these two amounts that I have been billed (totaling $77.52) be fully refunded to me.  

Please email me at my address you have on file, and I will provide you with my new phone number. 

Thank You,  Paul O'Brien

[Handy1]

@Paulym001  Check your account for available funds for the difference . And have you tried to reboot your phone . If still no luck 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[slusagm]

so you just left PM without porting the number out?

PM is prepaid provider with Autopay setup during activation, you have to login to your account to disable the Autopay or it will keep charging you.  Best is to login My Account and go to Payment page, Mange Subscription to disable it.  But can you login?   If you cannt login , then you have to ask PM to help.  Message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437