Getting Forbidden A1 error and error porting number over.

[Patrick29]

I tried to get the black Friday special for $29 10gb plan for US, Can, Mex and getting a forbidden A1 error when logging into the PM portal.  I was able to create the Eversafe.telus profile, but not able to get into the account.

It took my credit card amount of $29, but no service.  Signed up for the eSIM, and it was suppose to be instant.  Never received the confirmation from previous provider.  But not I cannot login to PM site and portal to try again

[hTideGnow]

HI @Patrick29 

May I ask you if you ever got to the screen to enter the information to arrange for port?  that is the step right after payment screen. 

[Patrick29]

The error I am getting this morning is:

We've noticed you have an active public mobile service and would like to confirm your full access.

A 6 digit code associated with your eversafe id will be sent to your phone number. We will need to confirm this number.

EXCEPT the porting my old number did not work at the time of sign up and now I CANNOT receive this 6 digit text.

I will try all day today to get this resolved.  After today, I will write off Public Mobile.

[hTideGnow]

hi @Patrick29 

PM is not the quickest for support.  If no one reply tonight, message them again tomorrow morning

[Patrick29]

Yup, did all that.  Cleared the cache on the browser, reset the app and clear the app cache and storage.

No one is answering at support and I don't know how to reach anybody that can actually do support.

[Chalupa_Batman]

---

@Patrick29 wrote:

On the PM app, after I enter my email and password and verify with the 6 digit 2FA, it keeps promoting for the email and password over and over again.

Never ending cycle to enter email and password and 2fa

---

OK. Is your phone an Android by chance? If so, go into the app settings and clear the cache. Then sign back in and try again. This should clear it up. If not, contact customer service. 

OH, clear the browser cache too if you can.

[Patrick29]

Still no resolution!!

Even when I try to login using the app installed on my phone.  It opens the browser to authenticate again and ask for the 2FA. And it keeps looping.  No resolution.

[Patrick29]

On the PM app, after I enter my email and password and verify with the 6 digit 2FA, it keeps promoting for the email and password over and over again.

Never ending cycle to enter email and password and 2fa

[hTideGnow]

hi @Patrick29 since you have the same error, please ask support to check using direct message link I provided above 

[Patrick29]

Still getting the same error

[Patrick29]

Yes, I did also download the public mobile app.  Still getting the same error there.  The app is just a web app / we page enclosed as an app.

[hTideGnow]

hi @Patrick29 did you use the PM app in the process to activate? if not, please download Public Mobile app and login and continue the subscription 

if you used the app or still unable to login, please ask support agent to check.  you can  submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Patrick29]

Did that, still.gwtting the same error 

[Chalupa_Batman]

Hello @Patrick29 

You need to download the Public Mobile app to the phone to finish the sign up process. Once you do that, you're golden!!