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[TD5001]

I agree with the other recent poster- I am n the US travelling and have no data and support doesn't answer. Please fix quickly or I am switching to Bell

[DDM69]

Chatting with Bell?  They are on it right away?

How is Bell helping you with a Public Mobile issue? 🤪  That makes no sense. 
Telus owns Public Mobile. 
Did you add funds and buy a US add on for travel? You haven’t given many details here and some of it makes no sense whatsoever. 

[hairbag1]

On your iPhone, select Settings / Cellular / Network Selection...disable Automatic and manually select T-Mobile as your network.

You could try Verizon just to see if that'll work...let us know if it does.

[TD5001]

iphone 8- I am currently in the southern US- Louisiana and Mississippi

[dust2dust]

What make and model phone? There are some problem areas that just won't work. I think we know Alaska and maybe parts of NY. Is it only data roaming or did you also get text and talk?

[TD5001]

Yes to all except I do not know how to manually connect - can you help there?

[DDM69]

That’s disappointing it has taken this long to get a reply. Good luck

[dust2dust]

Have you manually connected to T-Mobile? Have you turned on data roaming? Have you turned on data? Do you see the add-ons in your payment history? Do you see the add-ons in your add-ons area?

[TD5001]

Not a solution. I have submitted 3 tickets over the last 2 days and you are the only one I have heard from. Chatting with Bell right now- they are on it right away

[DDM69]

This is a place to be courteous and ask for help, not to make threats. We are customers and we don’t care if you leave. Submit a ticket and wait patiently.