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Funds in my account

dalcourtg
Great Neighbour / Super Voisin

Hello.  I want to cancel my plan.  So I enable my payment.  But I have 20$ funds in my account.  How can I can get them back or transfer them in my daughter account?  Thank you.

 

5 REPLIES 5

walker1
Mayor / Maire

The think the OP knows all that already, like two hours ago.

Yummy
Mayor / Maire

You cannot. Money on your account are your money. No refunds, no transfers. Buy some lavish add-on and use every single byte...

BKNS27
Mayor / Maire

@dalcourtg 

Just cancel your account the day before your renewal date. So port your number the day or the day before your renewal day. Unfortunately, PM is a prepaid plan to the member of the account so funds can’t be transferred to your daughter’s account.


@dalcourtg wrote:

Hello.  I want to cancel my plan.  So I enable my payment.  But I have 20$ funds in my account.  How can I can get them back or transfer them in my daughter account?  Thank you.

 


Sorry, but this cannot be done. You either need to use up the balance or it will be lost.

walker1
Mayor / Maire

@dalcourtg 

Sorry that's not allowed here.

Transfer of money between accounts isn't allowed. Also this is a prepaid service so there's no refunds. So sorry 😑

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