Fraud with number

[ksoobz]

I am not a Public Mobile member but someone has used my number (Telus) to activate an account. I got a text message from 611 (pasted below) and it says the PIN was changed. My credit card doesn’t show any transactions but I would like to get to the bottom of this fraud.

please contact me. I will also file a complaint with the Canadian Anti-Fraud Department @CSA 

Welcome to Public Mobile! Something not working? We can help - start a conversation with our 24/7 virtual assistant: https://bit.ly/2EpXZrr, who can direct you to the help you need.An email confirmation including your activation & payment information will be sent shortly.

You have successfully created a new PIN. Keep this number safe as itll be used to authenticate your identity.

[Zuich]

Same happened to me today. My account of public mobile looks like completely new. I was asked to subscribe to a new plan. I contacted customer support( I have ticket number) But nothing useful

 

 What is the solution of this problem?

[CountyDownIeUk]

@ksoobz 

Possibly you have unintentionally misinterpreted your situation. 

Can you please elaborate?

[ShawnC13]

It sounds like when someone setup a new account and number that Public Mobile (Telus) has tried to assign or has assigned your number to someone else (I really don't know how this can happen).  There have been posts where a new member will come in and say that they have the same number as someone else.  You were probably getting the text messages as the person was setting up their "new" number.  As you don't have an account with PM and wouldn't be able to verify through the chatbot you will need to send a private message to the CSA's

[dust2dust]

If all your services are working normally then I would keep testing calls and texts in from another phone and calls and texts out. See if somebody else answers or replies. If they do then yes someone somehow managed to pick up your number.

In the meantime yes contact Telus support with your concerns. Telus owns Public so they can look into all sides.

Adding - I wouldn't bother with support via typing here. You're paying for live human talking call centre support with Telus. This place is just typing.

[CountyDownIeUk]

---

@ksoobz wrote:

I am not a Public Mobile member but someone has used my number (Telus) to activate an account.

Do you mean your Telus Number was attempted to port to PM?

Otherwise I don’t see what your number was “used” for. 

I got a text message from 611 (pasted below) and it says the PIN was changed. My credit card doesn’t show any transactions but I would like to get to the bottom of this fraud.

Possibly a phishing attempt?

please contact me. I will also file a complaint with the Canadian Anti-Fraud Department @CSA 

Welcome to Public Mobile! Something not working? We can help - start a conversation with our 24/7 virtual assistant: https://bit.ly/2EpXZrr, who can direct you to the help you need.An email confirmation including your activation & payment information will be sent shortly.

You have successfully created a new PIN. Keep this number safe as itll be used to authenticate your identity.

---

If your Telus Account still works as I assume you want....perhaps you should change your PIN just because.

[Korth]

From the Service Terms:

"... If you have any questions or concerns about Public Mobile’s privacy practices, you may
call 1-800-567-0000 or send an email to privacy@publicmobile.ca"

[softech]

@ksoobz I suggest you to understand what happened first before your make the complain to the Canadian Anti-Fraud Department.  There is a chance that the issue is at no fault to PM.   

It could also be someone out in the wrong phone number, which occurs very often

Since you are Telus customer yourself,  it could be  mix up with Telus.   I find system glitch here a lot.  

Message PM support to open ticket and understand what happened first

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[esjliv]

@ksoobz  - I recommend you do not respond to any text, or click on any link the text.

If you are not a current Public Mobile customer than this could have been a mistake with using your phone number somehow.

OR, Public Mobile assigned your number in error to a new account; if your number belonged to Public Mobile at one point. This has happened before.

When you call your number do you still receive the calls?

Whether this is a honest mistake or not I would suggest to contact an agent and inquiry about the text you received.

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

[iliketotalk]

@ksoobz Hi we are customers here like you  I hope you contacted Telus you can open a ticket to speak to a customer service agent mention fraud they can help here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dunkman]

@ksoobz 

Sorry to hear about your situation.  Did you receive any email from public mobile?  

Not sure if any actual fraud is being committed.

It is possible that Public mobile might have tried to assign your number to a new customer. That sometimes does happen.  You will still have your line. The new customer will need to get a new number.

You will need to contact customer service agent to determine what is happening:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Explain your situation and CSA agent will get back to you within a few hours.  Check your private message inbox (envelop icon on right upper corner of website)