Forgotten my password and the answer to my security question.

[bellusha21]

I can't access my self serve account because i seem to have forgotten my password and the answer to my security question. I need help, Can someone please assist in getting my account back so that i can Access..

[computergeek541]

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@Ramican wrote:

Can someone help me to retrieve my security answer and password?

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No one can help you with that other than the moderators. Please use the instructions provided earlier in this message thread to contact them, specifically using this link.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

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@Ramican wrote:

Can someone help me to retrieve my security answer and password?

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No one can help you with that other than the moderators. Please use the instructions provided earlier in this message thread to contact them.

[Ramican]

Can someone help me to retrieve my security answer and password?

[Nsk143 · Accepted solution]

If you can't reset password only person can help is mod i usually send a msg to mod by Facebook messenger. Add public mobile on your fb and use messenger. Bit faster in my case:p

[SD08]

You'll need a password reset with the help of a moderator. You should send a private message to any moderator listed here:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...
Include your phone number and e-mail address.

Since password resets are time-sensitive, and private messaging is the moderators' preferred communication channel, I strongly recommend you turn on e-mail notifications for receipt of private messages in your community account. To do this, go to Settings -> Preferences -> Private Messenger. Tick the checkbox for "Receive email notifications for new private messages" and click save after making the change.

Note, moderator response time is longer than normal (currently 2-3 days) due to the heavy volume of help requests from the current promotion.  Please be patient.