Forgot my email and I have credits on my account because I bought a voucher but still didn't allow

[LibanWarah1]

Forgot my email and I have credits on my account because I bought a voucher but still didn't allow me to add data on my account. Need help.

[cellphoneuser1]

@Nblaeser 

London Drugs can't help with account. They sell and that's it.

[Nblaeser]

Go into your local London Drugs and they will help you with any problems you have with you account.

[Anonymous]

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@geopublic wrote:

@LibanWarah1  If I remember correctly you do not have to enter a PIN you add funds to your account. You just need to enter the 12 digit voucher PIN.

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Adding money...no. Doing something with it...yes.

[geopublic]

@LibanWarah1  If I remember correctly you do not have to enter a PIN you add funds to your account. You just need to enter the 12 digit voucher PIN.

[kb_mv]

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@LibanWarah1 wrote:

It asked for a pin I never set one 

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@LibanWarah1 Are you certain? Part of the activation process is setting a PIN. You can't continue past the first page without entering and then verifying the PIN selected.

[esjliv]

@LibanWarah1 

When you activated your self serve account...did you activate one?

If not, see this:

https://www.publicmobile.ca/en/ns/get-help/articles/create-a-self-serve-account

You would have set up a PIN then, and it would have been texted to you. See your texts for it.

[LibanWarah1]

It asked for a pin I never set one 

[LibanWarah1]

I tried 611

[Daps]

@LibanWarah1you can dial *611 to purchase add-ons.

You can also redeem vouchers this way.

Check this article for instructions: https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

As for your self serve account, you'll have to contact moderators for help to regain access.

[will13am]

@LibanWarah1 check you inbox, you would have received a welcome email.  If you cannot locate it, click on the ? and follow the prompts to initiate a support ticket.

[esjliv · Accepted solution]

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@LibanWarah1 wrote:

Forgot my email and I have credits on my account because I bought a voucher but still didn't allow me to add data on my account. Need help.

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Hi @LibanWarah1 ,

If you forgot your email to your self serve account you will need to contact the Moderator_Team via private message using this link to get you back in.

In the meantime...trying Call *611