Forgot Password and Security Questions

[laung5097]

It’s been years since I logged in and I’ve been paying using auto pay so I don’t know my self-serve login and password but I can’t reset it either since I don’t remember the answer to my security questions

[Triguy]

You can send a private message to Moderator_Team here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JK8 · Accepted solution]

@laung5097 

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.