08-04-2019 02:21 PM - edited 01-05-2022 06:16 AM
I forgot my password to my account and I have clicked, the fogot password link + supplied my email but I have yet to recieve a response email to reset my password. I need some help thankyou.
08-04-2019 06:48 PM
The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.
08-04-2019 02:51 PM
I would try it again. If you need to do a payment you can buy vouchers and top up account via 611.
If you still don't get a password reset message moderator_team, but expect a 24-48 hour reply time
08-04-2019 02:46 PM
Have you checked your junk/spam folder?