Forget password

[lyw556656]

Hi,there!

I forget the password of my account. Could you please help me to fix it in case that I want to buy the add-on plans.

Thank you!

Alison.

[computergeek541]

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@dusttymann wrote:

Just go to forgot my password

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That was mentioned 7 days ago.  In addition, that option doesn't always work.

[dusttymann]

Just go to forgot my password

[Sherdizzle]

Contact the mod team I'm sure after answering some identifying questions to prove your identity they can happily help!

[computergeek541]

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@Jackhyf63 wrote:

@lyw556656 To reset the password, you will need to send a private message to the Moderator_Team with your account info. 

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This was suggested about 30 hours before your measage. Participation is appreciated, but please try to scan through the messages to see if somebody else has said the same thing.

[Jackhyf63]

@lyw556656 To reset the password, you will need to send a private message to the Moderator_Team with your account info. 

[lyw556656]

I don’t know how to reset. It shows that I need to contact to you 

[Klane]

I tell everyone to read the details always because even when you are not at fault you wont get the promo added...may this be a cautionary tale for all.

[geopublic]

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@lyw556656 wrote:

Hi,there!

I forget the password of my account. Could you please help me to fix it in case that I want to buy the add-on plans.

Thank you!

Alison.

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@lyw556656  You can still purchase add-ons by dialling 611 from your phone. As for your login issue just use the reset password feature.

[ZfromVanC]

there's a Forgot your password? link on the My Account login page, have you tried that?

If that isn't working for you, you'll have to contact a Moderator for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Current moderator hours are:
Monday to Friday from 8 AM to midnight Eastern time.
Saturday and Sunday from 8 AM to 10 PM Eastern time.