@MeganElford wrote:
Hi, I just activated a new sim card for my daughter, and intended to port over her old phone number. However, somehow the system sucked in my work number (?) and I'm not sure what to do next. Calling the work number still rings my work phone, however, any calls/texts made from her phone are showing up as my work number.
What should I do?
There has been some reports in the past of the Public Mobile mistakenly (either because of a website problem or a user error) porting in the alternate phone number, which is supposed to be just a contact point for Public Mobile to reach you if there is a porting issue.
If your daughters phone number was not on the same account as your work phone number, the port will actually fail. Believe it or not, that is a good thing. That means that the work phone number would stay where it already is. If the two phone numbers (work phone number and daughter's phone number) were on the same account, that's where there could be problems as the port could go through (when you don't want it to).
This is one of th few cases where you might want to contact the old carrier - the work phone carier in this case - to make sure that they have not received a number porting request. If they have received such a request for the work phone number, they should be able to tell you if they are going to reject the phone number transfer request because of incorrect account verification information.
As I said, in this case, you actually want the phone number porting to fail in this case.
Where it gets tricky is if the work phone number full transfers over to Public Mobile. If it does, do not port a number into the Public Mobile account or you will lose that phone number.
In any event, the only people who can fix something like this is the moderators. You can send a message to them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
