Failed to activate E-SIM

[apptree231]

Hi ,

I just transferred from Virgin. iPhone said E-Sim failed to activate.

Now my virgin service is gone and says SOS. I tried to submit a ticket at public mobile but got "

OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

Can someone help me on how I get get to customer service? @CS_Agent

[gpixel]

@apptree231 

I would personally look for a physical sim. esim is inconvenient at PM

[Phil_Adelphus]

@apptree231   The best way is to send a private message to customer support.  Use this link to detail your problem and then watch for a reply in your community inbox.  There will either be an indication at the envelope icon top right or tap/click on your avatar and select Messages.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437