6 hours ago
I PURCHASED ADD-ON US ROAMING FAILED TO WORK COULD NOT VOICE CALL, TEXT OR EMAIL .NO WAY OF CONTACT FOR HELP. WHEN I RETURNED TO CANADA I COULD CALL,TEXT and use data."I WANT REFUND"
an hour ago
Did you check if Roaming is enabled, enable VoLTE (voice over LTE) and manual connect to AT&T or T-Mobile so you can use the US bundle Add-on while in the US?
If it didn’t use the US bundle Add-on just contact a CS_Agent for a refund.
5 hours ago
@elie76 wrote:I PURCHASED ADD-ON US ROAMING FAILED TO WORK COULD NOT VOICE CALL, TEXT OR EMAIL .NO WAY OF CONTACT FOR HELP. WHEN I RETURNED TO CANADA I COULD CALL,TEXT and use data."I WANT REFUND"
Please use the chatbot to oepn a ticket and ask for the help of a customer support agent. https://widget.telus.tiia.ai/publicmobile/publicmobile.html