Failed US roaming. No way to contact for help the computer messed up

[elie76]

I PURCHASED  ADD-ON US ROAMING FAILED TO WORK COULD NOT VOICE CALL, TEXT  OR EMAIL .NO WAY OF CONTACT FOR HELP. WHEN I RETURNED TO CANADA I COULD CALL,TEXT and use data."I WANT REFUND" 

[BKNS27]

@elie76 

Did you check if Roaming is enabled, enable VoLTE (voice over LTE) and manual connect to AT&T or T-Mobile so you can use the US bundle Add-on while in the US?

If it didn’t use the US bundle Add-on just contact a CS_Agent for a refund.

[computergeek541]

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@elie76 wrote:

I PURCHASED  ADD-ON US ROAMING FAILED TO WORK COULD NOT VOICE CALL, TEXT  OR EMAIL .NO WAY OF CONTACT FOR HELP. WHEN I RETURNED TO CANADA I COULD CALL,TEXT and use data."I WANT REFUND" 

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Please use the chatbot to oepn a ticket and ask for the help of a customer support agent.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html