Failed Plan Change at Renewal Date

[brandyn_marx]

Hello! A couple of weeks ago, I set my plan to change from a $25/month plan to a $40/month plan on the renewal date (July 23rd), but looking at my account page, it appears this did not work. It also shows that I've consumed all 1,024mb of my $25/month plan for this period (July 23rd to Aug. 22nd), but that literally isn't possible, because I've spent all of today connected to wifi. Is this an issue with the account page, or did my plan fail to change at the renewal date?

[hTideGnow · Accepted solution]

Hi @brandyn_marx .  You are the thr only one with this complaint.  could be because the new My Account upgrade and deleted all the scheduled plan changes

Open ticket with CS agent and see if they can help 

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. start by typing : Contact CS Agent
2. then Click "Contact Us"
3. then Click "Other"
4. finally Click "Click here to submit a ticket"
   you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust]

Can you login on a different device like mobile if desktop or desktop if mobile. Or use a different browser. Or use incognito mode. Just to see. Also check that second date up top to see that it says until August 22 and not still July 23.

[MrSpock]

@brandyn_marx hi yes there are odd things happening lately 

you will need a customer service agent to help fix this

you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH