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Failed Payment

LiseMartel
Great Neighbour / Super Voisin

I am currently not able to dial out or receive incoming calls.  Why is that? And, my payment for the month of June was not processed on my Visa card!  How do I restore my calls and make payment of $32. for the month of June?

3 REPLIES 3

hairbag1
Mayor / Maire

@LiseMartel 

still having heart-burn getting your account up and running again ? If you get to Shell gas, London Drugs or even Walmart...you can buy Public Mobile payment vouchers...then dial 611 from your cell to add them to your account and Resume service. Then you can deal with updating your payment card later.

cellphoneuser1
Mayor / Maire

@LiseMartel wrote:

I am currently not able to dial out or receive incoming calls.  Why is that? And, my payment for the month of June was not processed on my Visa card!  How do I restore my calls and make payment of $32. for the month of June?


Payment not processed means no service.  To restore service, go into your account and make a manual payment. After paying for the plan, service will resume.

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