Facebook verification text

[ryan8292]

Cannot receive FB verification text.  all other verification and normal texts work

[ryan8292]

Actually, what you are saying makes no sense to me, and does not appear to be relevant  

[ryan8292]

Everyone keeps saying i should open a ticket with FB.  There is no method to get FB to look at a specific, individual issue.  If there is, please tell me how. The place everyone keeps referring to, "help and support" does not allow you to log a specific problem and "get a ticket". 

[softech]

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@ryan8292 wrote:

I'm probably going to switch mobile carriers to see if that solves my problem. 

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@ryan8292   I understand you still think it is a PM issue, any chanc eyou tried open ticket with FB and have them investigate as well?

Also, why not try to use Authenticator app instead of SMS?  It is a much more secure solution and less dependent of the carrier,  just in case you end up the same situation with another provider

[dust2dust]

You said something about logging in to the website that wants to do 2FA. Do you have the app on the phone? What happens when you use it? Is there a remote chance something in the app syncs with the server and maybe conflicts between them and the server still thinks it sees the app number if maybe it's set to the old Rogers #. If that made any sense.

[ryan8292]

I'm probably going to switch mobile carriers to see if that solves my problem. 

[ryan8292]

BTW

the land line number i ported over was a land line number for decades.  pretty sure its not in FB database. 

[ryan8292]

from where I sit, it absolutely looks like a PM issue.  Not systemic to 2FA texts, but specifically how my land line number was ported over.  some PM setting is not working properly with FB.  FB resolution is to contact my carrier. 

[softech]

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@ryan8292 wrote:

PM number was ported over from a land line, which was problematic from the get go.  It took 10 days and a Telus network specialist to even get the number working with PM.  I suspect this is the root cause of my PM/FB issue. PM has not configured it correctly so, for whatever reason, FB does not recognize it as a mobile number. 

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@ryan8292  so, it goes back to porting issue, just not Rogers

again, you are receiving other system 2FA without issue?  If that is the case, it doesn't look like a PM problem.  Even you think it is , try to open on Facebook side as well.  

I think your quick fix is to use Authentication app, for safety and to fix this issue

[Timer]

@ryan8292 

resend private message CS_Agent  to them can do refreshing configuration for your number and ask them please to send your ticket to IT Technical.

[ryan8292]

PM number was ported over from a land line, which was problematic from the get go.  It took 10 days and a Telus network specialist to even get the number working with PM.  I suspect this is the root cause of my PM/FB issue. PM has not configured it correctly so, for whatever reason, FB does not recognize it as a mobile number. 

[softech]

@ryan8292   and this is likely a better solution, use the Authentication app.  it is safer and less issue with sms

https://www.facebook.com/help/358336074294704

(and yes, Authentication app is always the first choice for 2FA and SMS is last.  SMS is carrier dependent, you see problem like what you are experiencing.  Also, you have will have trouble if you lost your phone or when you are overseas that you cannot receive the text.  And most dangerous part is from Sim fraud)

[softech]

@ryan8292   So, how long you got the PM number?

Again, that can still be a Facebook issue., especially if you got the PM number new.

The number could be with another provider before and was registered in Facebook database.  It is still showing up with the other provider and hence Facebook system was never able to pick the correct the carrier to route the text too

It's not harm to open ticket with  both Facebook and Public mobile.  Again, issue like this is 50-500 with sender and receiver.  Open ticket on both end to get this covered

[ryan8292]

The rogers number and the PM number are different, always have been.  Those 2 numbers never intersected 

Rogers # - worked for the last 8+ years with my FB account.

PM # - different than Rogers number - has not worked with FB ever.  

The rogers number remained verified for the last 2 months as I tried to solve the PM number blocking issue.  Time ran out and I no longer have access to the the Rogers number.

[softech]

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@ryan8292 wrote:

How do you reconcile that fact that I used the rogers number my FB account for years without issue.  So nothing wrong with FB sending 2FA texts to other carriers - just PM

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@ryan8292   Like what @hTideGnow  explained, it could be a problem on Facebook side.  

voice and text calls are all routing and networks.  When you ported a number, mobile carriers updated the take quickly and accurately 99% of the time (still a 1% error), system generated text get their routing table themselves and usually delay more and have more error.  It is very very likely that Facebook system still associating your number with Rogers and hence not routing the 2FA code properly.  

Can you at least have able to login to Facebook from some device?  If so, login to Facebook, DISABLE 2FA  first and let it disable for 7 to 10 days before you try to re-enable 2FA.

If you cannot even login Facebook anywhere, call them and ask them to check.

Again, you should be opening ticket on BOTH Facebook and PM.  I have seen many times it is the sender side (in your case, Facebook)  with the problem and not the receiving ends  (in this case, PM).  Yes, it works before porting and not after, because of all the network routing reason

[Timer]

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@ryan8292 wrote:

I no longer have access to that phone or number. 

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@ryan8292 

you have did port from rogers to PM.. or you getting new phone number from PM and you have other number from rogers.

[hTideGnow]

HI @ryan8292   system generated sms does not work the same way as text you sent between friends.  They might need to find out which carrier you number is at before it can send correctly.   Usually the process is seamless after porting, just need to wait couple days.

But of course, it can get stuck. FB might have to remove the old entry  manually or have to do something to "enroll" your account account to get rid of the old "Rogers" entry

Keep in mind, if FB didn't send the text correct, the text never go to PM network, there is nothing PM can do

[ryan8292]

How do you reconcile that fact that I used the rogers number my FB account for years without issue.  So nothing wrong with FB sending 2FA texts to other carriers - just PM

[ryan8292]

I no longer have access to that phone or number. 

[Timer]

@ryan8292 

when you just login to facebook not getting the SMS code and how you did for rogers number and you getting code.. do you remove PM number from your facebook and reinsert rogers number adn you getting the SMS code. if yes ... then ok remove your phone from facebook and log out and login to enter new number and see can get SMS. 

[hTideGnow]

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@ryan8292 wrote:

I do not have another mobile number I can use. 

PM CS agent a week ago gave me the standard line that its not PM its FB. 

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HI @ryan8292   personally, I think it is more a FB issue then PM.  You should call FB and see what they can do on the FB side .

[ryan8292]

Yes 

[ryan8292]

I do not have another mobile number I can use. 

PM CS agent a week ago gave me the standard line that its not PM its FB. So not helpful. I did not reply in 24 hours so closed the ticket.  I am starting all over again with that route 

[ryan8292]

Appreciate what you are saying but I cannot reconcile what  you are saying with the situation

> Facebook 2FA text request  from my account to different phone on Rogers - Check

>Facebook 2FA text request from my account to previous device on PM - No go

>Facebook 2FA text request from my account to current device on PM - no go

> Literally every other 2FA text to my current device - Check

I assume PM is not blocking all 2FA from Facebook, but I am saying the only common factor in MY problem is PM not allowing 2FA from my FB account 

[Timer]

@ryan8292 

are you sure correct phone number in your account facebook.

[hTideGnow]

HI @ryan8292 , any chance you can try to change to another number first for now?  I am not sure if it is a problem on FB side or PM

and you opened ticket ?  what did PM CS agent say?

[ryan8292]

• go to your text app clear cache/clear data, done
• updated version of Messages app, version is current
• uninstall facebook app and reinstall. Happens when logged into FB browser so not the FB app
• check your software ios update date, updated a few days ago
• manually select network 3G only or WCDMA only,  done How to  Switch 3G - pixel 6  &  Switch 3G - Nokia 9

and rebooting device. done

Reminder, text messaging working 100% of the time except for FB.  And my FB account had no issue with authentication texts to my work phone on Rogers, so not any settings in FB. The only common denominator is PM

[Timer]

@ryan8292 

• go to your text app clear cache/clear data,
• updated version of Messages app,
• uninstall facebook app and reinstall.
• check your software ios update date,
• manually select network 3G only or WCDMA only, How to  Switch 3G - pixel 6  &  Switch 3G - Nokia 9

and rebooting device.

[Korth]

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@bluejaywpg wrote:

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Side note... This particular reply should've been deleted rather than moved IMHO due to containing misinformation & alarmist claims with no reasoning.

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Absolutely agree.

Some of the "authoritative" posts here are completely wrong information. Panicky knee-jerky accusations.

Public Mobile does not block these Facebook 2FA codes. I've witnessed my friends (and PM referrals) login to Facebook many times and get confronted by Facebook 2FA every day. It works fine. On iPhones and on Androids.

The problem is not Public Mobile. It's not even Facebook. It's the phone software or phone (mis)configuration.

The phone will continue to "block Facebook" regardless which provider you use.

And it's not that hard to fix. The answers were already given in this thread.

[ryan8292]

pixel 6 Pro.  Previous device Nokia 9.  

[ryan8292]

I have never received a text from FB while on PM. Search confirms it.