Call forwarding is failing every time. All forwarded calls are being forwarded to another public mobile phone. The calls ring at the forwarded number but only dead air on answer.
This has been all month or longer now as it took many times for me to identify the issue.
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It sounds like it could be an issue with the provisioning of the call forwarding feature, but your'e the first person I can recall reading here (in about 3 years of being a community member) that has had this specific issue. Odd that it would affect two of your accounts simultaneously. I'm not sure how to explian it.
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On further testing with a third phone calls answered are automatically disconnected after a short time of dead air .... I assumed callers were hanging up due to lack of voice but this is not the case.
Both phones work fine... both take and make calls no problem where both parties can hear each other. Both phones forward to each other when not answered however no forwarded calls have any sound on either end.
Since both phones work on regular calls something is just wrong with the network I suspect.
@dumbphone, If I am understatnding correctly, the forward is happening as per your setup, but there is no sound going through once the line is picked up. Did you try forwarding to a different number, just to rule out the possibility that the problem is specific to the phone you are forwarding to? If that makes no difference, I would suggest sending a private message to the moderator team and ask them to investigate.
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Calls are forwarded ... the second phone rings ... but when I answer there is no sound no one hears me ... I don't hear them. The number I forward to is another public mobile phone.
@dumbphone, can you please review this knowledge base article which covers call forwarding. The recommendation is to use codes. I use an android device with stock google dialer and I can do the same using app menus. The forwarding function does work. It is useful to double check that it is being implemented correctly.
