01-21-2021 12:56 PM - edited 01-06-2022 01:54 AM
On Jan 21/21 two payments were made on my account but showing as due Feb/21 rather than Mar/21. Please confirm that my account is paid for 2 months or explain how to reverse the extra payment of $15.
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01-21-2021 12:59 PM
Log into your to see what the balance. If there was an overpayment it would be better just to leave the credit. If you still need assistance then submit a ticket to a moderator.
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01-21-2021 12:58 PM
@ECorey1 Can you please login to your self-serve account and post a screenshot from the Payment history? This will give us more details on what happened. Be sure to hide any personal info.
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01-21-2021 12:57 PM - edited 01-21-2021 12:58 PM
@ECorey1 wrote:On Jan 21/21 two payments were made on my account but showing as due Feb/21 rather than Mar/21. Please confirm that my account is paid for 2 months or explain how to reverse the extra payment of $15.
Log in to your account...do you see the extra $$$ sitting in Available Funds ? You can just leave it there and your next renewal will come from that $$.