Hi all, I initiated a port from VOIP.ms to Public on Sunday afternoon and at this stage outbound calls are working, incoming and outgoing text messages are working, but incoming phone calls still go to my voip account. The voip provider insists that its Public's job to port the number and that I need to check with my new provider. Attached are some details from my communication:
12:11:56 AM [Mauro] Hello Ben
12:12:12 AM [Ben ] Hello Mauro
12:12:13 AM [Mauro] How may I help you?
12:12:40 AM [Ben ] I'm hoping you can check on a number port for me, or comment on typical turn-around times to have the port completed.
12:13:12 AM [Ben ] I attempted to port out a number a couple of days ago and it still isn't done. That's very disappointing and I didn't expect it given how great the service is otherwise.
12:13:24 AM [Mauro] sure, what sthe number to check please?
12:13:31 AM [Ben ] 587 xxx xxxx
12:14:34 AM [Mauro] let me check
12:17:23 AM [Mauro] I see it's a port out. Unfortunately the timing of the port outs do not depend on us. We can only confirm when the number is no longer in our service, the rest depends on the carriers
12:18:06 AM [Ben ] So its underway, but the carrier is dragging their feet hey? Is this typical or could there be a problem?
12:19:34 AM [Mauro] I would suggest you check with your new provider, they'll receive the updates with more detailed information. If you receive any sort of issue with the port out you can let us know the PON to check with our carrier
12:20:35 AM [Ben ] is PON the number I'm porting?
12:21:41 AM [Mauro] no is the port order number. An ID generated at carrier level for each porting order, your new provider should receive it if there's any issue
12:22:47 AM [Ben ] Ok, well, I was told that I'd be emailed when the carrier was finished taking action on the order.
12:23:12 AM [Ben ] So I don't think they have yet. I'm more or less wondering when my phone will work again.
12:23:33 AM [Ben ] I remember reading that ports can take a long time, so I'm curious what is typical when porting away from voip.ms.
12:24:18 AM [Ben ] I know I must sound annoying right now.
12:24:37 AM [Ben ] But its annoying to have a messed up phone for a few days and no indication of a conclusion.
12:25:06 AM [Mauro] No problem, I understand unfortunately it depends on the new provider carrier schedule, not us.
12:26:13 AM [Mauro] May I help you with anything else at this time?
12:26:27 AM [Ben ] Night.
And this email response:
" Hello,
You need to verify this with them as they are in charge of the port, each carrier has different processing times.
Thank you. "
I would like to check with 'my new provider' but I don't know how that is done with public mobile. I'm a public customer from before and never had these issues porting numbers so I'm having a hard time believing its on Public's end.
Is there anything I can do except wait? Why would texts work and not incoming phone calls?
