11-02-2023 06:24 PM - last edited on 11-02-2023 07:20 PM by computergeek541
Two words: UNBELIEVABLY FRUSTRATING.
I already have an account. And a phone. Under my first and last name.
I bought a second phone and have a SIM. Looks like PM won't let me add the second SIM/phone, so I have to create a new account. So I did. Looks like PM will not let me have another account with the same email address (idiotic and pathetic but true) , so I tried making one with another email. Then it asks me for my first and last name. Then I clicked NEXT. Then the little automaton of PM said, "NO", there's already a user with that name.
ARE YOU KIDDING ME? WHAT IS WRONG WITH YOU PEOPLE AT TELUS ?!?!?!? This is RIDICULOUS. Then I tried again to create the account using a "pseudo-name" STOPPED THERE TOO!! it said there was already an account with the email I just used to TRY and create and account that didn't work. I have never seen anything so screwed up in my life.
ANY IDEA HOW I CAN ESCAPE THIS QUICKSAND OF STUPIDITY ? GRRRRRR!!!!
11-02-2023 08:28 PM
Using wifi
11-02-2023 07:48 PM
HI @grog67
app only activation started around July
if you are willing try try, I think support can do that after you use the browser till step 4 for payment. Once PM charged you, you can submit ticket with PM agent and I think support can pickup from there (as account would have been created after payment is made)
if you are willing to try, use browser to activate, after payment at step 4, submit a ticket with agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-02-2023 07:37 PM
that's funny, i never installed the app on my first phone and it's working.
11-02-2023 07:29 PM - edited 11-02-2023 07:30 PM
You can have a friend or family install the PM app to activate the SIM. Once activated, unstall the app on their phone. You can only activate a new SIM on the app and not online.
Now you can manage your account through the website after SIM has been activated.
11-02-2023 07:22 PM
HI @grog67 activation with PM needs PM app. You can start the activation using the browser but it still have to complete using the app and there were many posts about error if doing it that way. So, best to use the app to start the activation. Once the activation is done, you can use the flip phone and no longer need the app. If you don't have a smartphone for the app, then ask a friend to help and he can uninstall after
for the 2nd account you created, it is there and you can use it to start the activation, just need to start using it on the app 🙂
11-02-2023 07:19 PM
ok, what happened to the account I created using my alternate email? is it now in the PM bit-bucket?
11-02-2023 07:18 PM
don't want to install an app. it's a talk flip-phone
11-02-2023 06:57 PM
HI @grog67
just use Wifi at home or free wifi from malls/restaurants
11-02-2023 06:46 PM
any idea how i can download an app without a sim?
11-02-2023 06:38 PM
HI@grog67 your new phone and new sim card is a for new account and not to replace those on your original account right?
the one email one account is a PM account restrictions, not Eversafe
For your problem, try to create the new account using Incognito/Private/Secret mode on your browser and try again, it should work
Also, if you are setting up a new account, actually start with PM app. You need that to complete a new activation