Eversafe code sent to wrong number

[randys]

Has anyone ever had a situation where the eversafe 6 digit code is sent to the wrong phone number?  After a week of failed attempts by public mobile to fix this I still get prompted to input the 6 digit code in but it is sent to the wrong phone number (one that is not even close to mine).  I'm left with no option but to cancel the account as public mobile cant fix fix the issue?  How did you get it resolved.

[Handy1]

@randys  Excellent we happy to hear it 🙂

[randys]

They corrected the phone number on the account and its working again.

[Phil_Adelphus]

Something similar happened to me.  I had a PM number for a while to try it before I ported in my regular number.  After porting the new number showed in the PM profile but the Eversafe profile still had the old number and kept sending the codes there.   If you can log in at all (such as by getting the code by email) then go into the Eversafe profile section and change the phone number to the one you want.  When I did this the codes started coming to the right number.  Not sure if this is your situation exactly but just in case it is...

[HALIMACS]

@randys 

I know this sounds unlikely, however, does this have anything to do with the potential unsuccessful porting of your number into public mobile when you activated?

If not, and the original customer support agent was unable to assist, politely ask that they escalate it to a senior agent, so they can associate your account with your number.

[Handy1 · Accepted solution]

@randys  Do you not see option there for didn’t get code ? Or can you tap resend code a few times or enter  the wrong code even . This should give you option to send code to email instead . You can also try the reset password option also . If no luck please submit ticket with support to help 

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