Esim

[Nat_zilo]

I purchased an eSIM, and it came up to activate it, I hit activate, but my new phone keeps telling me to contact my provider, so I’m assuming it didn’t work, but it’s not giving me an option to activate it again. How do I active it if it won’t give me that option?

[slusagm]

@Nat_zilo you repeatedly post the same question. Are you aware that @CSA_PM  or @CS_Agent  has already messaged you? Did you reply the message? We are customers here only. I think you need to focus working with CS agent instead 

Check their messages here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Nat_zilo]

Is there a QR code version of my eSIM that can be sent to me via email so I can change phones ?, I recently bought an iPhone 17e and I currently have an iPhone 11 but anytime I try to transfer my number to my iPhone 17e it says I need to contact public mobile to set up my eSIM. 

[softech]

@Nat_zilo make sure all the old esim are disabled, only the most current one is enabled and set as Primary 

Reset Network Settings after a device reboot 

If that does not work, ask PM CS agent to check 

message them here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

     https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Nat_zilo]

I purchased an eSim and it wouldn't let me transfer over my number to my new phone, so I purchased another one and now my phone is stuck in SOS mode. Could it be because I purchased another eSim? and how do I get it out of SOS mode?

Thank you in advance 

[CSA_PM]

Hello @ Nat_zilo, 

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Nat_zilo]

I cannot access the welcome email because it was an old account I do not have access to anymore 

[softech]

@Nat_zilo 

there is a chance that the issue was there because the Public Mobile esim is already installed and just not properly enabled

On Android:  Check your Sim Card Manager and see if a Public Mobile eSim is there.  If so, make sure it is enabled.  

On iPhone: check Settings > Celluar and see if the eSIM is there.  If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually.  If you cannot find it in Inbox of your email, check also the Spam box.

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim). 
If the non-PM sim is physical, remove it.  If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)  

Then reboot the phone and click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there