Hello,
I purchased a prepaid plan with esim activation earlier today and intended to port a number from Bell. During the process, payment was successful and i downloaded the Public mobile app to activate, upload esim and port my Bell number. I have an iphone and the PM app prompted the esim activation page and i continued with all the steps. I also replied YES to my number port message from bell. However, after i restarted my phone, i got an error for the esim and it deleted the esim from my phone (Showed SOS). I tried to re-add the esim from the confirmation email but the qr code did not work (got a message saying unable to activate esim, please contact service provider). Now im in a situation where i no longer have access to my old Bell number (one i ported to Public) and no way to reupload my esim. Please Help!!
