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Esim purchase failure

Great Neighbour / Super Voisin

On my iphone mini I am attempting to buy an esim card. Everything works fine until I want to “pay and install” up comes a warning screen that tells me I cannot transfer this esim to another phone. That is fine but the waring message obscures the pay and install button. I cannot scroll up and uncover the button and thus I am stuck. Better testing of the software would be appreciated….


Great Neighbour / Super Voisin

No that does not work. Tried it. I also tried to add $5.00 to my account and pay from available funds. Up comes a different message “pay from available funds” but same problem exists. The “pay and install” button remains hidden.

@JanPV2   Must be a phone thing then because it does re-orient on my iPad. 

Great Neighbour / Super Voisin

That would be nice but the app does not allow landscape mode, I have tried before.


@JanPV2 try uninstall the app, reboot phone and reinstall the app

Mayor / Maire

@JanPV2   Have you tried turning the device from portrait mode to landscape?   Sometimes that can change the layout and reveal a button.

Model Citizen / Citoyen Modèle

You will need to contact customer service agent to fix your issue. Either via the following link:


If you are having a difficult time, then you can private message CSA:


Send a private message to CSA through the following link :




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