Esim problem

[NhatDinh]

Hello ,

My wife is using Iphone 13 Promax and she have purchased an esim with rate plan , but when she try to log in to the app it said eSim not supported and she has no service at all . any one know anything wrong with it ?

thank you

[NhatDinh]

Thanks 

[DennyCrane]

You might want to remove that photo because someone else could scan that QR code.

[NhatDinh]

Thank you

[Chalupa_Batman]

It can take several hours sometimes even the next day. If you don't hear from them within 24 hours of sending the first message, send them a second asking for a follow up.

[NhatDinh]

I have send the message but no one answeer

[Chalupa_Batman]

Hey @NhatDinh 

Sounds like you may wish to reach out to customer service. Here's how.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437