Hello @Karyan_chu , What type of device are you using (iPhone or Android)? Typically, the eSIM installs on your device during the mobile app activation process. When porting a number from another provider during activation, sometimes the old SIM is still active (so that you can answer "Yes" to the text message confirming the number transfer). After replying to that text and seeing your signal strength indicator go blank or display an 'x'/SOS/Emergency, you will most likely have to access your phone's SIM settings to turn the Public Mobile eSIM "on". If you find that, for some reason, the Public Mobile eSIM never installed, you can try installing up to 3 times using that QR code sent via email, before requiring additional assistance from a Customer Support Agent. I've included some links below to assist:
eSIM Support for iPhone:
https://support.apple.com/en-ca/HT212780
iPhone Network Settings:
https://support.apple.com/en-ca/HT201415
eSIM Support for Google Pixel:
https://support.google.com/pixelphone/answer/9449293?hl=en#zippy=
eSIM Support for Samsung:
https://www.samsung.com/ca/support/mobile-devices/galaxy-esim-and-supported-network-carriers/
eSIM FAQs:
https://www.publicmobile.ca/en/on/get-help/articles/esim-faqs
Phone Number Transfer Troubleshooting:
https://www.publicmobile.ca/en/bc/get-help/articles/number-transfer-port-troubleshooting
How to Subscribe:
https://www.publicmobile.ca/en/on/get-help/articles/subscribing
How to reach a CS_Agent:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
Pvt. Msg. to CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Monday to Sunday 9 AM to 10 PM EST
