Esim “loading” for all of eternity

[Kerrie8828]

Please help! I am trying to purchase and install a new esim on my new device using @Priority esim guide. It says to wait until the esim is done loading but I’ve been waiting for 4 hours now! Should I keep waiting or does anyone know what I should do?

[Kerrie8828]

I already have a ticket open with someone from customer service from yesterday. When i found new info

[fixin]

@Kerrie8828 - I am thinking you should contact support:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

[Kerrie8828]

i have an iphone 14 pro. i exited out like you said. on my computer, i was able to scan and download it using a QR code. now it is installed but it won't activate. uggggghhh

[fixin]

@Kerrie8828 - What phone do you have? iPhone or Android?

If it says "Connecting to Network" it says that it is trying to connect to a cell tower automatically. You could dismiss it.

Make sure to have a Wi-Fi or another SIM Connection to download the eSIM profile.

If it is iPhone - then if you want to - you can actually just dismiss the popup and it will automatically download / activate it in the background.

You may want to contact CS_Agent if it has been 4 hours of loading / installing 🙃

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages