Esim isn't working

[Robin1979]

I chose esim as my type of Sim and it didn't work so I purchased a physical Sim and put it in yhe phone and it won't still let me activate my account what do I do. Please help!

[BKNS27]

@Robin1979 

If the eSIM has been activated, did you transfer your eSIM number to the new SIM on your account?

Login to your account and on the Account tab>Change Your SIM Card.

Did you pick a new number or port your number from another carrier to PM? We need more detail.

[Handy1]

@Robin1979  

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437