Esim activated on wrong phone

[Ankitsood]

Subscription got activated. I tried to active it on my iphone but it didn’t allow for the app to download. So I tried completing the process on another iphone , but instead installed the esim on that phone.

Now I can’t purchase another esim because that can only be done via app which I can’t download. And I can’t transfer the esim from that phone to mine.

feeling a bit lost now.

[fixin1]

@Ankitsood - Use “Install later”

 it should send you an email.

EDIT: Look here at hTideGnow’s post here: https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-eSIM-can-t-get-app/td-p/1052337 

 

[Ankitsood]

I get to this screen and it has’t send me an email qr code yet.

 

[fixin1]

@Ankitsood - Do this:

It will popup with this:

On the other device, click on "Don't Allow"

Then find the email and scan it in the cellular settings or in Camera App on your device you want it to be on

Then click on Allow.

It is also free / waived fee since you are an eSIM subscriber

If it fails, please contact CS_Agent:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

[Ankitsood]

but then i get this message when i try buying again on that device.

 

[Ankitsood]

Because the country is india and changing country store is complicated. I have to use up all app store balance and bring it to exact 0.

[fixin1]

@Ankitsood - Buy another eSIM on that phone, then cancel the request and find the eSIM email and install it on your phone.

If you need help, please contact CS_Agent:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

[HALIMACS]

Why didn't the original device allow the app to download?