Error on Activation/Signup

[Lesley_0330]

Hello All,

So while trying to sign up I've got the "Subscription not Activated" error and it said to contact support. I sent a message to CS and through the chat they were apologetic but ultimately said they can do nothing except offer to get me a physical SIM so they can set it up on their end or try signing up with a new email.

HOW IS THIS ACCEPTABLE? my CC has already been charged and I really see those as non-solutions. Was the CS agent correct these are the only options? Just wondering if anyone in the community might have a better answer.

Lesley 

[Lesley_0330]

@softech Just sent the CS agent asking if QRcode eSIM is an option

@Sansan If the QRcode eSIM is a no go I'll ask about reimbursement for a physical SIM.

[Sansan]

Ok, if they didn't suggest, then you can ask. If not, it's quicker and cheaper if you use Amazon. 

[softech]

@Lesley_0330 ask the agent.. Sometime they will help you to get a new one using the app 

but what phone do you have??

[Lesley_0330]

@Sansan physical SIM was suggested. No offer of reimbursement tho

@softech the CS agent I'm talking to never mentioned that as an option

[softech]

@Lesley_0330 get help from PM support first.  In many cases, support can send you an eSIM QR code and make it works 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[Sansan]

@Lesley_0330  I have seen many post where esim did not work and they had to ultimately get a physical SIM in the end.

The esim was free. Are they not offering to send you the physical SIM for free?

[Lesley_0330]

I was intending on using an eSIM but unfortunately didn't even get as far as installing the eSIM before the app came up with that error. 3rd gen IPhone SE.

[eddieO]

@Lesley_0330 did you try setting up an eSIM? if so, what phone are you using?